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Customer Sales & Service Representative II

The Company
Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces.
Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer's specific needs.
Watch Our Brand Anthem Video: https://www.siteone.com/home/brandanthem.aspx
At SiteOne, we are committed to five key business objectives:
1. Be a great place to work for our associates.
2. Deliver superior quality, service and value to our customers.
3. Be the distributor of choice for our suppliers.
4. Achieve industry-leading financial performance and growth for our shareholders.
5. Be a good neighbor in our communities.
By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams - we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer's business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success.
The Role - Customer Sales & Service Representative II
The Location - Oaks, PA
PURPOSE:
We have an opportunity for a Customer Sales & Service Representative II.
OUR VALUES:
Talent Focused: We recruit, develop, mentor and retain the best
Customer Obsessed: We are relentless in making our customers successful
Fast Moving: We hustle and make it happen???safely
Team Players: We respect and support each other and put team first
Solution Oriented: We get the facts and solve problems; find win-wins
Agents Of Change: We are always looking for the better way
Professional: We do everything with quality and integrity
Competitive: We have fun??? serving our customers and winning!
IN THIS ROLE YOU WILL:
Assists the manager with routine branch procedures such as deliveries, cycle counts, inventory spot counts, and end-of-day process.
Responds to inquiries and assists customers with the sale of products over the telephone.
Proactively contacts former, current and potential customers to generate sales.
Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
Maintains the cleanliness of the branch and stocks the work area with all necessary supplies.
SKILLS AND KNOWLEDGE:
Strong communication, negotiation and conflict resolution skills.
Basic computer skills.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent.
Possess eight to ten years' experience in the retail nursery, irrigation and/or landscape industry.
One to three years wholesale distribution and product inventory experience.
BENEFITS:
401k with company match
Medical, Dental, and Vision plans
Company-paid Life Insurance
Optional Life Insurance
Company-paid Short Term Disability Insurance
Company-paid Long Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Tuition Reimbursement
Paid Holidays
Product Discounts
Competitive Compensation
Opportunities for advancement
WORKING CONDITIONS
This position requires long periods of standing and candidate must be able to lift 50 lbs.
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.


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