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Production Support Engineer

Position Description Duties: Draw on experience with Java, Linux and Business Objects XI (BOXI) to perform the production support duties for hosted applications. Participate in the production support activities such as Change Management, Incident Management, Problem Management and other Information Technology services. Support the wealth management portal application. Use the Financial Messaging tool to support the real time financial messaging platform which handles large volume of time sensitive financial transactions. Use application performance monitoring tools such as Dynatrace to troubleshoot and resolve issues that affect critical financial applications. Use Grid Computing to support the financial reconciliation product that involves complex mathematical analysis. Plan and implement code changes in Pilot and Production environments. Design and develop new products and product improvements. Evaluate, analyze and make recommendations on products, designs and cost improvements to improve the competitive position of the company. Plan and develop test programs for prototypes. Analyze test data and reports to determine if designs meet functional and performance specifications. Analyze, evaluate and recommend cost improvement ideas through product, vendor and design changes. Perform technical analysis of competitive products. Coordinate issues and projects with other business units as required. Troubleshoot client issues with high level data analysis and project review. Participate in market unit initiatives and projects. Position Requirements Requirements: Master's degree or foreign equivalent in Computer Science, Engineering or a related field, plus two years of experience reflecting ability in the skill sets described above. Alternatively, we will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering or a related field, plus five years of experience reflecting ability in the skill sets described above. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. P26910
Salary Range: NA
Minimum Qualification
5 - 7 years

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