Regional Returns Processor

Requisition ID 2018-2090
Position Type Full Time
Shift Type Second Shift
Category Distribution/Transportation/Warehouse
The returns processor will receive and process return shipments inspecting stock for quality and identification, completing paperwork and entering information into Pegasus or AX.
Essential Duties and Responsibilities
  • Obtaining credit for returned product from vendors.
  • Determine return status (i.e. return to stock, partial credit return, etc.).
  • Update fulfillment system utilizing Pegasus.
  • Maintain daily returns related information manually or on a computer as required.
  • Identify potential problems on customer accounts and orders.
  • Maintain a detailed daily log of all activities.
  • Process customer returns with United and SP Richards WebScore terminals.
  • Perform other department or company related projects as assigned.
  • Working with other warehouse managers on proper returns procedures.
  • Manage cross dock accuracy on returning stock product.
  • Assisting with receiving and same day orders.
  • Preparing and processing UPS Shipments.
  • Completing Damage Product forms as necessary.
  • Other duties as assigned.

Knowledge, Skills and Abilities
  • Ability to read invoices.
  • Excellent customer service and interpersonal skills required.
  • Must be detail-oriented.
  • Ability to organize and manage multiple priorities successfully.
  • Must possess a valid driver's license in good standing.
  • Ability to converse, read and write in English.
  • Outstanding verbal and written communication skills and interpersonal skills.
  • Excellent computer skills, knowledge of Microsoft Office required.

Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee must regularly lift and/or move up to 50 pounds.
Equal Opportunity Employer
W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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